Return and Refund Policy

Return and Refund Policy for Custom-Made and Personalized Items

Last Updated: 12 September 2023

1. Overview

At Vinayak Engravers, we take pride in creating custom-made and personalized items tailored to your unique preferences. We understand that occasionally, you may have concerns about your purchase. This Return and Refund Policy outlines our procedures for returning and refunding custom-made and personalized items.

2. Eligibility for Returns

We accept returns for custom-made and personalized items under the following conditions:

  • Defective or Damaged Items: If your item arrives damaged or defective, please contact us within [number of days] days of receipt, providing clear photographs of the damage or defect. We will assess the issue and determine the appropriate course of action, which may include a replacement or refund.
  • Incorrect Personalization: If the item received does not match the personalization details you provided during the ordering process, please contact us within [number of days] days of receipt. We will work to rectify the issue by providing a replacement or correcting the personalization, as appropriate.

3. Non-Returnable Items

Please note that custom-made and personalized items are unique and made specifically for you. Therefore, we cannot accept returns for the following reasons:

  • Change of Mind: Since each item is created based on your specific instructions and personalization choices, we are unable to accept returns due to a change of mind.

4. Return Process

To initiate a return, please follow these steps:

a. Contact our Customer Support team at [customer support email] within [number of days] days of receiving your order.

b. Provide your order number and details about the reason for the return, including clear photographs of any defects or discrepancies.

c. Our Customer Support team will guide you through the return process, which may include providing a return authorization and shipping instructions.

5. Refund Process

If a refund is deemed appropriate based on the eligibility criteria mentioned above, we will process the refund as follows:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow [number of days] business days for the refund to reflect in your account, depending on your payment provider’s policies.

6. Contact Us

If you have any questions, concerns, or require assistance with a return or refund for a custom-made and personalized item, please contact our Customer Support team at info@vinayakengravers.com